HelpLayerCompare / Document360
HelpLayer vs Document360
Document360 is a knowledge base platform for help centers, internal docs and API references, sold by custom quote. HelpLayer is the help center that keeps itself up to date: it watches your product, writes the update to the article and its video, and waits for your approval.
Free plan · no card needed
CHOOSE DOCUMENT360 IF
You need deep authoring and governance (approval workflows, versions, API references from OpenAPI), enterprise security, and a team to migrate your content, and you're happy to buy by quote.
CHOOSE HELPLAYER IF
You want public prices, a free plan, and articles with narrated videos and click-through demos that are made for you and updated when your product changes.
FEATURE BY FEATURE
Where they differ
| Feature | HelpLayer | Document360 |
|---|---|---|
| Help center with AI answers | Free plan, then $29 a month flat (3 team members). AI answers included. | By custom quote only; each AI question uses a credit |
| Free plan | Yes: 1 help center, 25 articles | No: a free trial, started with a demo |
| Keeps articles up to date | Watches GitHub and web pages, writes the update, you approve it | Review reminders mark stale articles; GitHub sync publishes Markdown you write |
| Narrated video tutorials | Made from the article's steps, made again when they change | Screen recordings you make, with an AI voice-over (paid add-on) |
| Click-through demos | Made from the article's steps | Interactive demos you record (paid add-on) |
| Capturing how-tos | Chrome extension and Mac app: a screenshot on every click | Step-by-step guides with its Chrome extension (paid add-on) |
| AI answers in your app | Widget, included | Widget with AI search; a chatbot is a paid add-on |
| Inbox, tickets, live chat | No: questions it can't answer go to your support email | No: connects to Zendesk, Freshdesk, Intercom and others |
| AI assistants can read it | llms.txt and an MCP server, built in | llms.txt, and an MCP server for your team |
| Moving your articles | From a CSV file | Word, PDF and Confluence; migrations from other tools by their team |
WHERE DOCUMENT360 IS AHEAD
- Deep authoring and governance: approval workflows, review reminders, versions, reusable snippets.
- API documentation from OpenAPI, synced from your CI/CD pipeline.
- Enterprise security: SOC 2 Type II, ISO 27001, SSO and SCIM, a choice of data region.
- Migration from many tools, done by their team.
WHERE HELPLAYER IS AHEAD
- Watches your code and pages, and writes the article update itself; you approve it.
- Makes the narrated video and the click-through demo from the article's steps, with nothing to record, and makes them again when it changes.
- Public prices and a free plan.
- A public MCP server any assistant can use, not only your team.
QUESTIONS
HelpLayer vs Document360: questions
How much does Document360 cost compared with HelpLayer?
Document360 doesn't publish prices: every account is quoted, and each AI question uses a credit from a monthly allowance. HelpLayer has a free plan and Pro at $29 a month, with AI answers included.
Can HelpLayer make videos like Document360?
Document360's videos are screen recordings you make, with an AI voice-over added (a paid add-on). HelpLayer makes the video from the article's steps, with nothing to record, and makes it again when the article changes.
How does HelpLayer know an article is out of date?
You connect an article to its sources: a GitHub repository or a web page, like your pricing page or changelog. When they change, HelpLayer works out which articles the change touches, writes the update to the text and the video, and waits for your approval.
Can I move my Document360 articles to HelpLayer?
Yes: bring them over as a CSV file (Articles → Import CSV), then connect your sources so they stay up to date.
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Sources, checked October 5, 2026: Document360 pricing · Plans and add-ons · AI search credits · Review reminders · GitHub extension · AI voice-over · Interactive demos · llms.txt · MCP. Document360 is a trademark of its owner. Spotted something out of date? Tell us.