Changelog

The new Chrome extension and the desktop app for Mac take a screenshot on every click and write the steps; you review the guide before it's published.

The Chrome extension can record the tab with your voice. What you say helps write each step, and the recording can be the article's video.

When the article behind an answer has a tutorial video, it plays right in the answer, in search and in the widget.

Guides and playbooks on keeping docs current, how-tos people finish and AI answers that are right.

A bigger cursor that points exactly where the click is, the Showcase design on clean white, and no more whoosh between scenes.

A new name and a new design: the dashboard, the review of updates, sign-in, onboarding and this site.

Approve an update and the change to its video in one step, side by side.

An in-app widget that answers from your articles, suggests the right page and hands the question to a person when needed.

AI assistants like Claude, ChatGPT and Cursor read your help center as it is today.

See what visitors asked, what it couldn’t answer and which answers they rated not helpful.

Every plan includes AI credits each month; they’re only used when something is made.

Teammates only see the help centers they were invited to.

Connect GitHub or a web page to an article; when it changes, an update is proposed for review.

Each change is matched to the articles it touches, so the rest stay as they are.

A scan finds the features your help center doesn’t cover yet and writes them as drafts.

Pick the voice, the music and the design of your tutorial videos.

Clicks and transitions in tutorial videos, with your own sounds if you like.

Every article can become a short video with a voice-over and music, made from its steps.

Capture the screens of your app for an article’s steps, without clicking through it yourself.

Make a video right after writing an article, and get an email when it’s ready.

Long titles fit, and videos end cleanly.

Allow your own domains to embed help center pages.

Long meeting recordings are transcribed in parts.

Old category links redirect to the new address.

Search finds articles by meaning as well as by words.