HelpLayerFOR SUPPORT TEAMS
Answer it once. Never again.
HelpLayer answers customer questions from your articles, shows you what it couldn’t answer, and keeps those articles accurate as the product changes.
Free plan · no card needed
Tired of the same tickets?
Before: the same question, every dayAnswered by AI, with a sourceAnswers cite the article they come from, on your help center and in your app.
Before: guessing what to write nextA list of unanswered questionsSee what visitors asked that your help center doesn’t cover, and start the article in one click.
Before: articles that quietly go wrongUpdates when the product changesArticles watch the product, so answers stay right after every release.
WHAT YOU GET
Built for how support teams work
AI answers with sourcesGrounded in your articles.
Handoff to a personWhen the answer isn’t enough, the question goes to your contact email.
What it couldn’t answerUnanswered questions and empty searches, ready to write.
In-app widgetThe right article, inside your product.
Ratings and commentsSee which articles readers found helpful.
Team rolesOwners, admins, editors and viewers.