HelpLayerCompare / Chatbase
HelpLayer vs Chatbase
Chatbase builds AI agents trained on your files and website that answer on chat, email, WhatsApp, the phone and more, and can take actions. HelpLayer writes and hosts the help center itself, keeps it up to date when your product changes, and answers from it.
Free plan · no card needed
CHOOSE CHATBASE IF
You want an AI agent on many channels (WhatsApp, Instagram, the phone) that can take actions like refunds or bookings, with a built-in helpdesk.
CHOOSE HELPLAYER IF
You want the help center your answers come from: articles, narrated videos and demos written for you and kept current, with AI answers included.
FEATURE BY FEATURE
Where they differ
| Feature | HelpLayer | Chatbase |
|---|---|---|
| AI answers, from | Free plan, then $29 a month flat (3 team members). AI answers included. | $40 a month (Hobby, 700 message credits); $150 for 4,000 credits and the helpdesk |
| Free plan | Yes: 1 help center, 25 articles | Yes: 50 message credits a month |
| Writes and hosts your help center | Yes | No articles: a hosted AI chat page |
| Keeps articles up to date | Watches GitHub and web pages, writes the update, you approve it | Shows questions it couldn't answer, so you can add sources (Pro) |
| Narrated video tutorials | Made from the article's steps, made again when they change | No |
| Click-through demos | Made from the article's steps | No |
| AI answers in your app | Widget, included | Chat bubble, mobile SDKs, and channels like WhatsApp and the phone |
| Inbox and handoff | No: questions it can't answer go to your support email | A built-in helpdesk with human takeover (Standard) |
| AI assistants can read it | llms.txt and an MCP server, built in | An MCP server for managing your workspace; none for customers' assistants |
WHAT IT COSTS
1,000 questions a month answered by AI
Chatbase Standard
$150 a month
4,000 message credits included1,000 answers ≈ 1,000 credits(1 credit per answer on most models)
Hobby ($40, 700 credits) needs top-ups at $40 per 1,000 credits; the helpdesk and handoff need Standard.
HelpLayer Pro
$29 a month
AI answers includedthe help center itself includedvideos and demos included
Questions it can't answer go to your support email.
Chatbase prices from chatbase.co/pricing, billed monthly, October 5, 2026. Some models use 2 to 6 credits per answer, and follow-up messages use more.
WHERE CHATBASE IS AHEAD
- Answers on many channels: the web, WhatsApp, Instagram, Messenger, email and the phone.
- Takes actions: Stripe, Shopify, Calendly and your own APIs.
- A built-in helpdesk with human takeover.
- Quick no-code setup, with a wide choice of AI models.
WHERE HELPLAYER IS AHEAD
- Writes and hosts the help center itself, and updates it when your product changes.
- Makes narrated videos and click-through demos from each article.
- AI answers included in the plan, not per message credit.
- llms.txt and a public MCP server, so customers' AI assistants can read your help center.
QUESTIONS
HelpLayer vs Chatbase: questions
Is HelpLayer a Chatbase alternative?
If what you need is accurate answers about your product and the help center they come from, yes. If you need an AI agent on WhatsApp or the phone that takes actions, Chatbase is built for that.
What does each cost for 1,000 AI answers a month?
Chatbase Standard is $150 a month with 4,000 message credits, and most models use 1 credit per answer. HelpLayer Pro is $29 a month with AI answers included.
Can Chatbase answer from a HelpLayer help center?
Yes. Chatbase can learn from a website, so it can answer from the articles HelpLayer writes and keeps current.
All the Chatbase alternatives, side by side →
More comparisons
Try it next to Chatbase.
Free plan. Connect your code and see the first articles in minutes.
Free plan · no card needed
Sources, checked October 5, 2026: Chatbase pricing · Credits per model · Help page · Escalations · MCP · Content gaps. Chatbase is a trademark of its owner. Spotted something out of date? Tell us.